Terms & Conditions
1. YOUR HOLIDAY CONTRACT
The contract is between the Company and the client, being
any person travelling or intending to travel on a tour operated by the Company.
The contract, including all matters arising from it, is subject to Greek law
and the exclusive jurisdiction of the Greek Courts.
2. TO SECURE YOUR BOOKING
To secure a booking the Company requires a completed
booking form and the necessary deposit or full payment for travel within 30
days. Clients booking by telephone, on the website, by e-mail or facsimile will
be deemed to have signed the Declaration on the booking form and agreed to the
following four conditions:
- they have read and accepted our Booking Conditions and general
information pages contained in our brochure and on our
- they appreciate, on behalf of all the people included in their
booking, the risks involved in adventure travel.
- they or anyone else on their booking does not suffer (or has ever
suffered) from any pre-existing medical condition which may prevent them
from actively participating in the
- the person signing, or being deemed to sign, the attached booking
form (which incorporates these terms) warrants that he/she has full
authority to do so on behalf of all persons whose names appear thereon,
and confirms that all such persons are fully aware of and accept these
conditions. A booking is accepted and becomes definite only from the date
when the Company sends a confirmation
3. PAYMENT FOR YOUR HOLIDAY
The balance of all moneys due, including any surcharges,
must be paid to the Company not later than 30 days before departure. In the
case of non-payment of the balance by the due date the Company may treat the
booking as cancelled by the client. Moneys paid acting on behalf of the Company
for tours operated by the Company are held for the client until the client
receives written confirmation of the acceptance of a booking. Thereafter, these
and any other moneys are held by the Company.
4. IF YOU CANCEL YOUR BOOKING
Should the client wish to cancel, cancellation charges
will be imposed. These are calculated from the day written notification is
received by the Company or their agent as a percentage of the total tour price,
as shown plus any surcharges, or the non-refundable deposit, whichever is
greater:
BOOKING TERMS & CONDITIONS FOR DAILY EXCURSIONS
In order to confirm your reservation, you
must pay a deposit of 20% of the total amount of your tour by credit/debit card
or by wire transfer. The balance is due 15 days prior to departure at the
latest.
The refundable amounts vary, depending on the
date of the cancellation:
-
up to 45 days: 20% deposit fully refundable
-
44 days to 15 days prior to the excursion
date: 20% non-refundable
-
14-7 days prior to excursion: 50% of the
total price
-
7-4 days from the date of departure : 10% of
the total price
-
less than 3 days from the date of departure
or after the date of departure: no amount is refunded
.................................................................................................................................
BOOKING TERMS & CONDITIONS FOR MULTI DAY
TOURS
In order to confirm your reservation, you
must pay a deposit of 50% of the total amount of your tour by credit/debit card
or by wire transfer. The balance is due 45 days prior to departure at the latest.
The refundable amounts vary, depending on the
date of the cancellation:
-
More than 50 days prior to the starting date
of the programme: A fee of 50 euros per participant is charged for the cost of
the dossier planning. Eco events will return to the customer the remaining of
the paid amount.
-
49-30 days from the date of departure : 80%
of the price
-
29-21 days from the date of departure : 50 %
of the price
-
20-8 days from the date of departure : 30% of
the price
-
7-4 days from the date of departure : 10% of
the price
-
less than 3 days from the date of departure
or after the date of departure : no amount is refunded
5. PASSPORTS,VISAS AND VACCINATIONS
Clients are responsible for arranging, and must be in
possession of, a valid passport and any visas and vaccination certificates
required for the whole of their journey. Information about these matters or
related items (climate, clothing, baggage, personal gear etc) is given in good
faith but without responsibility on the part of the Company.
6. TRAVEL AND CANCELLATION INSURANCE
Clients are responsible for effecting sufficient personal
travel insurance. Travel insurance is mandatory for all clients whilst on a
tour organized by the Company. Clients together with their personal property
including baggage are at all times solely at their own risk. Clients are wholly
responsible for arranging their own insurance and ensuring that they are in
possession of private Travel Insurance with protection for the full duration of
the tour in respect of at least medical expenses, injury, death, repatriation,
cancellation and curtailment, with adequate benefits. Clients making their own
arrangements should ensure that there are no exclusion clauses limiting
protection for the type of activities included in their tour. Whether clients
choose to obtain Travel Insurance through the Company, the Company’s agent or
through their own independent arrangements, the clients must satisfy themselves
that any such insurance is what they require and clients should arrange
supplementary insurance if need be.
7. LIABILITY INSURANCE
Limited insurance is held by the operator. The client
acknowledges and accepts that there may be no policy covering the Company’s
liability to its clients for death, injury, damage or loss occurring anywhere
in the world. The client also specifically acknowledges that with respect to
passenger accident liability cover this cover may be very limited or may not
exist at all. The client acknowledges that the company has taken reasonable
steps in safeguarding its liability. Although the Company does hold various
insurances this booking condition states that the client must assume he/she is
not covered by any Company insurance policy, including all liability insurance,
for death, injury, damage or any other loss.
8. HOLIDAY PARTICIPATION
Clients agree to accept the authority and decisions of
the Company’s employees, tour leaders and agents whilst on tour with the
Company. If in the opinion of such persons the health, level of fitness or
conduct of a client at any time before or after departure appears likely to
endanger the safe, comfortable or happy progress of a tour the client may be
excluded from all or part of the tour without refund or recompense. In the case
of ill health the Company may make such arrangements as it sees fit and recover
the costs thereof from the client. If a client commits an illegal act the
client may be excluded from the tour and the Company shall cease to have
responsibility to/for them. If you are affected by a condition, medical or
otherwise, that might affect you or affect other people’s enjoyment or active
participation of the tour, you must advise us at the time of booking. No refund
will be given for any unused services.
9. IF WE CHANGE YOUR HOLIDAY
While the Company will use its best endeavors to operate
all tours as advertised, reasonable changes in the itinerary may be made where
deemed necessary or advisable by the Company. The Company reserves the right to
change any of the facilities, services described in this brochure and/or the
website before a booking is made. If a major change is known to us, the client
will be told at the time of booking, otherwise the Company will inform the
client as soon as reasonably possible if there is time before departure. The
definition of a major change will depend on the individual tour and
circumstances. When a major change is made the client will have the choice of
accepting the change of arrangements, purchasing an alternative tour or
cancelling the tour and obtaining a full refund.
10. IF WE CANCEL YOUR HOLIDAY
The Company reserves the right to cancel a tour in any
circumstances but will not cancel a tour less than 30 days before departure
except for force majeure, consolidation or the client’s failure to pay the
final balance. Unless the client fails to pay the final balance, the Company,
upon cancellation, will return all monies paid not including visas,
vaccinations or associated costs, or offer an alternative tour. Force majeure
is war, threat of war, riot, civil strife, industrial dispute, terrorist
activity, natural or nuclear disaster, fire or adverse weather conditions,
technical or maintenance problems with transport, changes imposed by
rescheduling or cancellation of flights by an airline or other similar events
beyond the control of the Company. Consolidation refers to the fact that each
tour is dependent upon a minimum number of persons participating. The Company
is not liable for any penalty charges associated with connecting air fares, in
the event of a change to a tour departure time, date or cancellation.
11. OUR RESPONSIBILITY FOR YOUR HOLIDAY
Clients bookings are accepted on the understanding that
they appreciate the possible risks inherent in adventure travel and that they
undertake the tours, treks or expeditions featured in our programs at their own
volition. Due to political and cultural differences, as well as generally
tougher physical conditions, travel to many areas of the world involves risks
other than those we take in our daily lives. The Company and the tour operators
it works with place extreme importance on the safety of clients. It is
important, however, that clients realize that they are responsible for making
themselves aware (through State Department advisories, Government Tourist
Offices and other sources of information) of the risks involved, and are
responsible for making their decisions accordingly. No refund will be made for
any unused services which are included in the price. The Company shall not be
liable for any delays, deviations or missions from any tour caused by
circumstances beyond its reasonable control, nor for any direct or indirect
consequences thereto. The Company shall not be liable to compensate clients for
associated expenses incurred as a result of their booking. The Company only
acts as agent for the owners, contractors, suppliers of transportation and
local operators/agents, and/or other related travel services provided and
assumes no liability or responsibility for additional expenses howsoever caused
arising directly or indirectly from the actions or omissions of such
independent parties, accidents, loss or damage to person or property, delays,
transport failures, strikes, war, force majeure, Acts of God etc, over which it
has no control. Arrangements so made by the Company will be subject to any
special terms imposed by the supplier of these services. The Company accepts no
liability for any action or activity undertaken by the client arranged
independently of the Company while on tour. The Company accepts no liability
for any circumstance arising pursuant to the agreement constituted by
acceptance of these conditions by the client save:
- where such circumstance derives directly from a failure by the
Company to use due diligence in the selection of persons for whom it acts
as agent; or
- for negligence on the part of its employees causing death or
personal injury; or
- to the extent of recovery by the client under the insurance cover
effected pursuant to these conditions.
12. AIRLINES
Airlines featured are not responsible for any acts or
omissions of any supplier of transportation or accommodations other than the
airline itself, and accordingly, airlines are not liable in respect of either
person or property for any loss, damage, injury, accident, delay or
irregularity, however occasioned, sustained or suffered in or during any
package, journey, trip or tour other than while on the airline.
International airlines are subject to international air
conventions limiting their liability, the limitations of liability are
contained on the reverse side of airline tickets and form part of the terms and
conditions of any package.
13. TERMS OF USE
TERMS OF USE
This Privacy Policy governs the manner in which the web
site ECO EVENTS PC collects, uses, maintains and discloses information
collected from users (each, a «User») of the ECO EVENTS PC website («Site»).
This privacy policy applies to the Site and all information, graphics and
services offered by ECO EVENTS PC
Personal identification information
We may collect personal identification information from Users in
a variety of ways, including, but not limited to, when Users visit our site,
register on the site, use the contact form of our site, subscribe to the
newsletter, respond to a survey, and in connection with other activities,
services, features or resources we make available on our Site. Users may be
asked for, as appropriate, email address, name and surname. Users may, however,
visit our Site anonymously. We will collect personal identification information
from Users only if they voluntarily submit such information to us. Users can
always refuse to supply personally identification information, except that it
may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users
whenever they interact with our Site. Non-personal identification information
may include the browser name, the type of computer and technical information
about Users means of connection to our Site, such as the operating system and
the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use «cookies» to enhance User experience. User’s
web browser places cookies on their hard drive for record-keeping purposes and
sometimes to track information about them. User may choose to set their web
browser to refuse cookies, or to alert you when cookies are being sent. If they
do so, note that some parts of the Site may not function properly.
How we use collected information
ECO EVENTS PC may collect and use Users personal information for
the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and
support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group
use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
How we protect your information
We adopt appropriate data collection, storage and processing
practices, hosting server firewall and other security measures to protect
against unauthorized access, alteration, disclosure or destruction of your
personal information, username, password, transaction information and data stored
on our Site.
Sensitive and private data exchange between the Site and its
Users happens over a SSL secured communication channel and is encrypted and
protected with digital signatures. Our Site is also in compliance with PCI
vulnerability standards in order to create as secure of an environment as
possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification
information to others. We may share generic aggregated demographic information
not linked to any personal identification information regarding visitors and
users with our business partners, trusted affiliates and advertisers for the
purposes outlined above.
What rights you have over your data
Regarding your personal information that we have about you, you
can request an exported file or place a request to erase your data. This does
not include data we are required to keep for security, administrative or legal
purposes.
What data breach procedures we have in place
If in any case a breach of data such as loss, alteration,
unauthorized disclosure or access, personal data transmission, storage or
otherwise processed happens, we will notify you immediately after we become
aware of.
How you can review, update, get a copy or delete your data
You can review and update your information at any time by
sending us an email at sales@ecoevents.gr. If you
want to delete or get a copy of your data on our site, send a mail to our Data
Protection Officer at sales@ecoevents.gr. We will
do that with immediate effect.
How long we retain your information
When we you register you as a client, we process and keep your
personal data we have about you for as long as you don’t ask for their deletion
(subject to laws and regulations).
Third party websites
Online reservations are the responsibility of third party
companies that act as our official partners, their websites have their own
privacy policies and customer service policies, credit card information are
processed by them and provided to us in order to bill users for goods and
services that they already have agreed to pay. We do not retain, share, store
or use personally identifiable information and credit card information for any
secondary purposes.
Users may find advertising or other content on our Site that link to the sites
and services of our partners, suppliers, advertisers, sponsors, licensors and
other third parties. We do not control the content or links that appear on
these sites and are not responsible for the practices employed by websites
linked to or from our Site. In addition, these sites or services, including
their content and links, may be constantly changing. These sites and services
may have their own privacy policies and customer service policies. Browsing and
interaction on any other website, including websites which have a link to our
Site, is subject to that website’s own terms and policies.
Advertising
Ads appearing on our site may be delivered to Users by
advertising partners, who may set cookies. These cookies allow the ad server to
recognize your computer each time they send you an online advertisement to
compile non personal identification information about you or others who use
your computer. This information allows ad networks to, among other things,
deliver targeted advertisements that they believe will be of most interest to
you. This privacy policy does not cover the use of cookies by any advertisers.
Changes to this privacy policy
ECO EVENTS PC has the discretion to update this privacy policy
at any time. When we do, we will revise the updated date at the bottom of this
page. We encourage Users to frequently check this page for any changes to stay
informed about how we are helping to protect the personal information we
collect. You acknowledge and agree that it is your responsibility to review
this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy.
If you do not agree to this policy, please do not use our Site. Your continued
use of the Site following the posting of changes to this policy will be deemed
your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the
practices of this site, or your dealings with this site, please contact us at:
sales@ecoevents.gr
